Plans & Billing

Switching plans, reading your invoices, refunds, and accepted payment methods.

Quick answers

The things people ask most.

Payment methods

Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed via Stripe. We never store card data.

One-time payments

Casual, Explorer and Nomad are all one-time payments. You pay once, there is no recurring charge and nothing renews.

Change your plan

All passes are one-time. Buy a new one anytime, and choose the day it starts.

Nothing to cancel

No pass renews, so there is nothing to cancel. When your pass ends, access simply stops until you buy a new one.

Step by step

How it works, from start to finish.

Choose your plan

Casual, Explorer, or Nomad. Compare features side by side on the Plans page before committing.

Pay securely

Tap 'Get started', pick your payment method, and confirm. Your membership is active as soon as payment is confirmed.

Receive your invoice

A PDF invoice lands in your inbox automatically. Find all past invoices under Account → Billing history.

Manage or cancel

Manage your passes from the Account tab. Every pass is a one-time purchase, so there is nothing to cancel.

FAQ

Still have questions?

Unused Casual passes purchased in the last 7 days are fully refundable. Nomad can be refunded pro-rata if you haven't checked in at all in the current cycle. Contact us on WhatsApp with your invoice number.

Check your card details and available balance, then retry in Account → Billing. If it keeps failing, your bank may be blocking the charge — a quick call to them usually fixes it.

Prices shown are exclusive of VAT. The applicable rate depends on your country of residence and is calculated at checkout. Your invoice breaks it down line by line.

Still stuck?

Talk to a real person.

Our crew replies on WhatsApp within 24 hours.