ONDA CLUB
Support & Help

Support

We're never far from the water — or from you. Find an answer fast, or talk to a real human.

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Talk to us

Three ways in. Pick whichever feels right.

Same crew, three doors. Average response times shown — we keep them honest.

Fastest

WhatsApp

Reply within 24 h

The fastest line. Send a message in any language — we'll route it to the right crew.

Open WhatsApp

Email

Reply within 72 h

For anything that needs a paper trail — refunds, damage reports, partnership requests.

support@onda.club

In-person

By appointment

Book a time with any partner location. The staff on the rack can solve most things in person.

Find a spot
Browse by topic

The whole library, six racks.

01

Account & Profile

Login issues, profile edits, email changes.

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02

Bookings & Check-in

How to reserve a board, pickup rules, busy-spot tips.

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03

Boards & Fins

Choosing the right shape, sizing, fin set-ups, ding policy.

Read articles
04

Plans & Billing

Switching plans, invoices, refunds, payment methods.

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05

Damage & Reports

Report a ding, repair coverage, what's on you vs. on us.

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06

Trip Planning

Spot availability, board stock per location, seasonal calls.

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Response times

We don't ghost.
Promise kept, daily.

Live status of every channel. Numbers from the last 30 days, refreshed every morning at first light.

All systems running clean
01
WhatsApp
Average response · ~24 hours
Live
02
Email
Average response · ~72 hours
Live
03
In-person at spots
Average response · By appointment
Live
04
Damage reports
Average response · ~72 hours
Live
FAQ

Frequently asked questions

Report the damage from your account dashboard within 24 hours of return. Any charge depends on the type of damage and is set out precisely in the Terms and Conditions.

Yes — every plan books online in advance. Pick your board, spot, and date at checkout, then show up during the partner's opening hours to grab it.

Your pass is a one-time payment, so there is nothing to cancel and it never renews. It simply ends on its last day.

Visa, Mastercard, PayPal, Apple Pay and Google Pay. All transactions are encrypted and processed via Stripe. We don't store card data on our servers.

Not yet — we're live in Tenerife only for now, with partners across the north and south of the island.

Still stuck

Talk to a human. Same crew that surfs.

No bots, no scripts. Reach out and a member-care agent will get back — usually before your wax dries.